Cancellation & Refund Policy-service provider

  • As per MY KAUTIM Policy, cancellation of job request by service provider after accepting the job request initiated by customer through MY KAUTIM platform is forbidden.

  • Service provider has agreed to accept the MY KAUTIM terms and conditions clauses of agreement during the on-boarding process. Any violation to the agreement may attract penalty or suspension of contract and further termination of agreement with service provider.

  • Service Provider is allowed to cancel maximum 3 requests a day. More than 3 cancellations may attract penalty for inconvenience to customer as per the agreement with MY KAUTIM.

  • Service Provider is allowed to cancel a job before six hours from the scheduled time for scheduled job request, job cancellation is not permitted for on-time job request.

  • Cancellation of job requests or any misbehaviour with customers may attract reduction in ratings and penalties. These activities may force termination of agreement with service provider.

  • Service provider is allowed cancel the job on reschedule of job request by customer, based on contract rules applicable as per MY KAUTIM agreement.

  • Service provider needs to provide the reason for cancelling job while reverting to MY KAUTIM. These reasons will be saved in service provider’s record for performance analysis.

  • Refund policy is applicable only to wallet/online payment.

  • MYKAUTIM does not monitor the cancellation, rescheduling and refund process for offline payment

Cancellation & Refund Policy - End User

  • User is allowed to cancel/reschedule the requests anytime through MY KAUTIM platforms (Website/Mobile) or by coordination with our customer care representative.

  • User is not allowed to cancel/reschedule more than three job requests a day. User accounts may be suspended without notice for continuation of any such activities.

  • User is allowed to cancel/reschedule the job request up to 60 minutes before the scheduled job time. User will be charged a cancellation fee or inconvenience fee as per MY KAUTIM policy.

  • User will be charged if he cancels/reschedules the job request on arrival of service provider at user premise.

  • Continuous cancellations/reschedule of job request or any malicious activities may attract suspension of service by MY KAUTIM and further termination of agreement with user.

  • User will not be charged for cancellation if the service provider is running late by more than 30 minutes from the scheduled time. Factors as traffic conditions, accessibility, and climate conditions are to be considered.

  • MY KAUTIM reserves the right to cancel any job request at any point of time with due communication to user if it is due to any unforeseen circumstances or internal reasons and will not be liable to anyone for the same.

  • Refund policy is applicable only to wallet/online payment.

  • MYKAUTIM does not monitor the cancellation, rescheduling and refund process for offline payment