Terms and Conditions – SERVICE PROVIDERS

Effective Date 14th February 2024

1) Registration and Account

2) Service Listings and Transactions

3) Content Guidelines

4) Service Provider’s Obligation

5) Payment and Fees

6) Intellectual Property

7) Termination

8). Indenification

9) Cancellation

10) Disclaimer of Warranties

11). Data protection

12). Prohibition

13) Limitation of Liability

14)Termination

15) Violation Of Terms and Conditions

16)Severability

17)Governing Law

18)Contact Information

1.Registration and Account

  • To use certain features of the platform, you may need to create an account by selecting a ser identification ("User ID") and password, by providing certain personal information. You are solely responsible for maintaining the confidentiality of your account information and for all activities that occur under your account including your password.

  • You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

  • Thus, you agree to (a) keep your password confidential and use only your User ID and password   when logging in; (b) ensure that you log out from your account at the end of each session on the Platform; (c) ensure that your Account information is accurate and up-to-date; (d)immediately notify MYKAUTIM of any unauthorized use of your Account, User ID and/or password.

  • You are fully responsible for all activities that occur under your User ID and Account even not committed by you. MYKAUTIM will not be liable for any loss or damage arising from unauthorised use of your password or your failure to comply with the terms and conditions stated herein.

2.Service Listings and Transactions

  • As a Service Provider, you may list your services on the Platform for potential Users to view and directly book your services.

  • As a service provider, you are solely responsible for the accuracy and completeness of the information provided in your service listings including descriptions, pricing, and availability.

  • You agree to fulfil the services you offer in a professional and timely manner.

  • You acknowledge that MYKAUTIM is not a party to any service contracts between you and users. You are responsible for all interactions and transactions with users.

  • You agree to provide the services as described in your listings and to honor bookings made by Users through the Platform.

  • You are welcome to link to the Platform from your website, provided that your website does not imply any endorsement by or association with MYKAUTIM. You acknowledge that MYKAUTIM may, in its sole discretion and at any time, discontinue providing the Services, either in part or as a whole, without notice.

3.Content Guidelines

  • You are solely responsible for the content you upload, including text, images, videos, and any other media.

  • You agree not to upload content that is false, misleading, defamatory, infringing, or violates any applicable laws or regulations.

  • Your interactions with Users are your sole responsibility. You agree to treat Users professionally and respectfully.

  • You acknowledge that the Platform may provide a means for communication between you and Users. Any agreements, transactions, or disputes arising from such communication are solely between you and the User.

4. Service Provider’s Obligation

  • You represent and warrant that: 

    • (a) you possess the legal capacity (and in the case of a minor, valid parent or legal guardian consent), right and ability to enter into these Terms and Conditions and to comply with its terms; and

    • you will use the Services for lawful purposes only and in accordance with these Terms and Conditions and all applicable laws, rules, codes, directives, guidelines, policies and regulations.

  • MYKAUTIM  gives priority to your privacy and thus service providers are obliged to be abide to the strict obligations. By using the Services or providing information on the Platform, you:

    • agree to MYKAUTIM to collect, use, disclosure and/or processing of your Content, personal data and User Information as described in the terms and conditions herein;

    • agree and acknowledge that the proprietary rights of your User Information are jointly owned by you and MYKAUTIM; and

    • you shall not, whether directly or indirectly, disclose your User Information to any third party, or otherwise allow any third party to access or use your User Information, without MYKAUTIM’s prior written consent.

  • Service Providers are obliged to ensure that only relevant information on the price and the details of services, cost amount and terms and conditions for services are updated on Service Providers’ listing and shall not post inaccurate or misleading information.

  • You shall also ensure that the Service Providers properly and correctly categorizes each services that the Service Providers intends to list on the Platform. 

  • Service Providers acknowledges and agrees that the guide may be updated from time to time by MYKAUTIM and the Service Providers agrees to follow any updated guide thereafter. Service Providers agrees that in the event a product is wrongly categorised, MYKAUTIM may take such actions as may be necessary as provided in the platform.

  • In the event of any dispute over the categorisation of products, the Service Providers agrees that MYKAUTIM has the final decision over the dispute.

  • Service Providers agrees that MYKAUTIM may at its discretion engage in promotional activities to induce transactions between Service provider and Users by reducing, discounting or refunding fees, or in other ways. The final price that Service provider will receive actually will be the price that such adjustment is applied to.

5. Payment and Fees

  • You may charge fees for using our platform. These fees and payment terms will be outlined as agreed between you and the platform and are subject to change and you agree to pay them as applicable.

  • You authorize the Platform to collect payments on your behalf from Users who book your services. Payments will be subject to the Platform's payment processing terms.

  • You will receive payment for completed transactions in accordance with our payment terms.

  • Service provider may only change their preferred mode of payment for their purchase prior to making payment.

  • MYKAUTIM takes no responsibility and assumes no liability for any loss or damages to Service provider arising from servive information and/or payment information entered by Service provider or wrong remittance by Service provider in connection with the payment for the service rendered. We reserve the right to check whether Service provider is duly authorised to use certain payment method, and may suspend the transaction until such authorisation is confirmed or cancel the relevant transaction where such confirmation is not available.

  • The price of items for particular offered services will be determined by the Service Providers at his/her own discretion. The price of transportation or additional item charges shall include the entire amount to be charged by the Service provider. and Service Providers shall not charge users such amount additionally and separately. 

  • Service Providers shall issue official receipts or online receipt, or tax invoices to users on request

6. Intellectual Property 

  • By uploading content to MYKAUTIM Paltform, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display the content for the purpose of operating and promoting the platform.

  • You agree not to use any trademarks, logos, or copyrighted material without proper authorization.

  • You represent and warrant that you have the necessary rights to grant this license and that your content does not infringe upon the intellectual property rights of others.

  • MYKAUTIM does not allow listings that violate the intellectual property rights of brands or other intellectual property rights owners. 

  • Except where expressly stated otherwise, the Service providers are independent individuals or businesses and they are not associated with MYKAUTIM in any way and MYKAUTIM is neither the agent nor representative of the users and does not hold and/or own any of the merchandises listed on the Platform.

  • We reserve the right to change these Terms from time to time. If we make changes, we will notify you by revising the date at the top of the Terms and, in some cases, we will provide you with additional notice (such as adding a statement to our homepage or sending you an email notification).

7. Termination

  • MYKAUTIM reserves the right to suspend or terminate your account at its sole discretion, with or without cause.

  • We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent or harmful activities, or for any other reason at our discretion. 

  • Upon termination, any ongoing transactions or bookings may be cancelled, and you will lose access to your account and any associated data.

8. Indenification

  • You agree to indemnify and hold MYKAUTIM harmless from and against any and all claims, actions, proceedings, and suits and all related liabilities, damages, settlements, penalties, fines, costs and expenses (including, without limitation, any other dispute resolution expenses) arising out of your use of the platform, including any breach of these Terms.

  • The breach is expressly not limited or relating to: (a) any transaction made on the Platform, or any dispute in relation to such transaction (except where MYKAUTIM is the Users in the transaction that the dispute relates to), (b) the MYKAUTIM Guarantee, (c) the hosting, operation, management and/or administration of the Services by or on behalf of MYKAUTIM, (d) your violation or breach of any term of these Terms and Conditions or any policy or guidelines referenced herein, (e) your use or misuse of the Services, (f) your breach of any law or any rights of a third party, or (g) any Content uploaded by you.

9. Cancellation 

  • As per MY KAUTIM Policy, cancellation of job request by service provider after accepting the job request initiated by customer through MY KAUTIM platform is forbidden. 

  • Service provider has agreed to accept the MY KAUTIM terms and conditions clauses of agreement during the on-boarding process. Any violation to the agreement may attract penalty or suspension of contract and further termination of agreement with service provider.

  • Service Provider is allowed to cancel maximum 3 requests a day. More than 3 cancellations may attract penalty for inconvenience to customer as per the agreement with MY KAUTIM.

  • Service Provider is allowed to cancel a job before six hours from the scheduled time for scheduled job request, job cancellation is not permitted for on-time job request.

  • Cancellation of job requests or any misbehaviour with customers may attract reduction in ratings and penalties. These activities may force termination of agreement with service provider.

  • Service provider is allowed cancel the job on reschedule of job request by customer, based on contract rules applicable as per MY KAUTIM agreement.

  • Service provider needs to provide the reason for cancelling job while reverting to MY KAUTIM. These reasons will be saved in service provider’s record for performance analysis.

  • Refund policy is applicable only to wallet/online payment.

  • MYKAUTIM does not monitor the cancellation, rescheduling and refund process for offline payment

10. Disclaimer of Warranties

  • The Platform and its services are provided on an "as-is" and "as available" basis.

  • We do not warrant that the Platform will be error-free, uninterrupted, or free from viruses or other harmful components.

  • We disclaim all warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

  • All the information on the webPlatform is only general information. Service Providers are advised to get particular or detailed information as required.

  • We make no representations or warranties on guarantee of any kind of users are specifically engaed throughout this platform. Any dependence on such information is therefore strictly at your own risk.

  • Throughout this platform, you can access various users and links which are not under the control of this platform. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

  • Please make sure to carefully read through these terms before accessing or using the platform. By using or accessing the platform, you hereby expressly affirm that:

  • You have read and understand these terms

  • You will comply with these terms

  • If you do not agree to any of these terms, please do not sign in to use this platform. 

  • We encourage you to review these Terms periodically to stay informed about our practices. 

  • Whenever we make changes to these Terms, they are effective when the revised Terms are posted unless we notify you otherwise. If you continue to use the Platform after the revised Terms have been posted, then you will be deemed to have accepted the changes to these Terms.

11. Data protection 

  • We will maintain certain data that you transmit to the Platform for the purpose of managing the performance of the Paltform, as well as data relating to your use of the Paltform. 

  • You are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the platform. The Platform shall not be liable for any errors, omissions, or inaccuracies in the data provided by the user

  • You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data regardless of the cause of action or theory of liability, including but not limited to contract, tort, or negligence.

  • Platform shall process the Customer Data in accordance with applicable data protection laws and regulations.

  • The Platform shall process the user’s data only to the extent necessary to provide the services agreed upon between the Parties. The Platform shall implement appropriate technical and organizational measures to protect the security and confidentiality of the data.

12. Prohibition

  • The service providers may not access or use the Platform for any purpose other than that for which platform make the Platform available. The Platform may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us. Users are prohibited from:

  • Collecting data without permission.

  • Deceiving or attempting to obtain sensitive information.

  • Tampering with security features.

  • Harming the reputation of the Platform.

  • Abusing information obtained from the Platform.

  • Misusing support services.

  • Violating laws or regulations.

  • Unauthorized framing or linking.

  • Uploading harmful content.

  • Engaging in automated actions.

  • Removing copyright notices.

  • Impersonating others.

  • Using passive or active data collection mechanisms.

  • Disrupting the Platform or its services.

  • Harassing Platform employees or agents.

  • Circumventing access measures.

  • Copying or adapting Platform software.

  • Reverse engineering software.

  • Using automated systems without permission.

  • Employing buying agents.

  • Unauthorized use of Marketplace Offerings.

  • Using the Platform for competing or commercial

13. Limitation of Liability

  • In no event shall we be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of the Platform or its services.

  • Our liability, if any, shall not exceed the total amount paid by the user for the services in question.

  • Any risk of misunderstanding, error, damage, expense or losses resulting from the use of the Platform and/or Services is entirely at your own risk and we shall not be liable therefore.

  • platform shall be liable for non-performance, error, interruption or delay in the performance of its obligations under these Conditions (or any part thereof) or for any inaccuracy, unreliability or unsuitability of the Platform's and/or Services’ contents if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond MYKAUTIM's or service provider’s reasonable control.

  • In order to protect MYKAUTIM's users and our platform from possible attacks, we continuously monitor the activities on our website and mobile applications. To keep the platform secure and guarantee you a safe ordering experience, we use various technical measures to ensure that suspicious behaviour patterns are detected at an early stage and prevented as early as possible. To achieve this goal, several software-based monitoring mechanisms run in parallel and prevent potential attackers from damaging our platform.

14. Termination

  • We may, at our sole discretion, suspend or terminate a user's access to the Platform for any reason without prior notice.

  • Upon termination, all provisions of these Terms that by their nature should survive termination shall remain in full force and effect.

  • In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate or revoke any or all of your rights granted under these Terms  and Conditions. 

  • Upon any termination of these Terms and Conditions, you shall immediately cease all access to and use of the Platform and/or Services and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Platform and/or Services in whole or in part. 

  • Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. 

  • Users may terminate their Account if they notify MYKAUTIM in writing (including via email at help@support.MYKAUTIM.com.my) of their desire to do so. Notwithstanding any such termination, Users remain responsible and liable for any incomplete transaction (whether commenced prior to or after such termination), service payment for the service, or the like, and Users must contact MYKAUTIM after he or she has promptly and effectively carried out and completed all incomplete transactions according to the Terms and Conditions. MYKAUTIM shall have no liability, and shall not be liable for any damages incurred due to the actions taken in accordance with this Section. Users waive any and all claims based on any such action taken by MYKAUTIM.

15. Violation Of Terms and Conditions

  • Violations of Terms and Conditions of MYKAUTIM, may result in a range of actions, including, without limitation, any or all of the following:

    • Listing deletion

    • Limits placed on Account privileges 

    • Account suspension and subsequent termination

    • Criminal charges 

    • Civil actions, including without limitation a claim for damages and/or interim or injunctive relief

16.Severability

  • If any provision of these Terms and Condition shall be deemed unlawful, void, or for any reason unenforceable under the law of any jurisdiction, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions in such jurisdiction nor the validity and enforceability of the provision in question under the law of any other jurisdiction.

17.Governing Law

  • This platform disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability, and fitness for any purpose are excluded to the fullest extent permitted by law.

  • Except as otherwise set forth in these terms, these terms shall be exclusively governed by and construed in accordance with the laws of Malaysia.

  • Any dispute, controversy or claim arising out of or relating to these terms and, or the breach, termination or invalidity thereof shall be settled by courts of Malaysia.

18. Contact Information

  • you may contact us at if you have any questions or concerns about these Terms and Condition or any issues raised in these Terms and Condition or on the Platform, please contact us at: help@support.MYKAUTIM.com.my

  • By using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and any future updates or modifications.

YOU GIVE YOUR  IRREVOCABLE ACCEPTANCE OF AND CONSENT TO THE TERMS OF THIS AGREEMENT, INCLUDING THOSE ADDITIONAL TERMS AND CONDITIONS AND POLICIES REFERENCED HEREIN AND/OR LINKED HERE TO BY USING MYKAUTIM SERVICES OR OPENING AN ACCOUNT. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE OUR SERVICES OR ACCESS THE PLATFORM. IF YOU ARE UNDER THE AGE OF 18 OR THE LEGAL AGE FOR GIVING CONSENT HEREUNDER PURSUANT TO THE APPLICABLE LAWS IN YOUR COUNTRY (THE “LEGAL AGE”), YOU MUST GET PERMISSION FROM A PARENT OR LEGAL GUARDIAN TO OPEN AN ACCOUNT AND THAT PARENT OR LEGAL GUARDIAN MUST AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU DO NOT  UNDERSTAND THIS SECTION OR  UNCERTAIN WHETHER YOU HAVE REACHED THE LEGAL AGE, PLEASE GET HELP FROM YOUR PARENT OR LEGAL GURDIAN BEFORE CREATING AN ACCOUNT. IF YOU ARE THE PARENT OR LEGAL GUARDIAN OF A MINOR WHO IS CREATING AN ACCOUNT, YOU MUST ACCEPT THE TERMS OF THIS AGREEMENT ON THE MINOR'S BEHALF AND YOU WILL BE RESPONSIBLE FOR ALL USE OF THE ACCOUNT OR COMPANY SERVICES USING SUCH ACCOUNT, WHETHER SUCH ACCOUNT IS CURRENTLY OPEN OR CREATED LATER. I HAVE READ THIS AGREEMENT AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE AND ANY REVISION THE SAME HEREAFTER. BY CLICKING THE “SIGN UP” OR “CONNECT WITH FACEBOOK” BUTTON DURING REGISTRATION, I UNDERSTAND THAT I AM CREATING A DIGITAL SIGNATURE, WHICH I INTEND TO HAVE THE SAME FORCE AND EFFECT AS IF I HAD SIGNED MY NAME MANUALLY.



Terms and Conditions – END USER

Effective Date 14TH FEBRUARY  2024

  1. Eligibility

  2. Users obligation 

  3. Intellectual Property

  4. Payment and Fees

  5. Disclaimer of Warranties

  6. Limitation of Liability

  7. Data protection 

  8. Indemnification

  9. Prohibition

  10. Modifications

  11. Termination

  12. Cancellation & Refund

  13. Severability

  14. Governing Law

  15. Contact Information

1. Eligibility

  • Users must be at least 18 years old to use the MYKAUTIM. 

  • If you are under the age of 18 or the legal age for giving consent hereunder pursuant to the applicable laws in your country (the “legal age”), you must obtain permission from your parent(s) or legal guardian(s) to open an account on the Platform. If you are the parent or legal guardian of a minor who is creating an account, you must accept and comply with these Terms of Use on the minor's behalf and you will be responsible for the minor’s actions, any charges associated with the minor’s use of the Platform and/or Services or purchases made on the Platform.

  • By accessing and using the MYKAUTIM, you agree to be bound by the following terms and conditions. These Terms of Use govern your access and use of the Platform and the use of any services, information and functions made available by us at the Platform, users represent and warrant that they have the legal capacity to enter into these Terms and agree to abide by them.

2.Users obligation 

  • Users agree to use the MYKAUTIM solely for lawful purposes and in compliance with all applicable laws and regulations.

  • Users must not engage in any activity that could harm the Platform or interfere with its proper functioning.

  • Users must not use the Platform to infringe upon the rights of others or to distribute any illegal, harmful, or inappropriate content.

  • this platform only acts as an intermediary between end users and service providers.

  • This platform shall not be responsible and liable for any dispute arising between end users and service providers.

  • This platform does not control, endorse, or guarantee quality, accuracy or legality of the service given by the service provider. 

  • The Company encourages all its users to take full responsibility for the service they asked for. In case of any drawback on service, this platform wont be liable. User need to check back with service provider company. However, This platform will hold payment for two days before releasing to service providing company to make sure there is no issues from the service provided

3.Intellectual Property

  • The Platform and all content provided on it are the exclusive property of MYKAUTIM or its licensors and are protected by intellectual property laws.

  • Users may not reproduce, distribute, modify, or create derivative works based on the content without our prior written consent.

  • This platform alone shall own all right, title and interest, including all related intellectual property rights, in and to the Platform and the Services. 

  • All intellectual property rights, whether registered or unregistered, in the Platform, information content on the Platform and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software (collectively referred to as “Intellectual Property”) shall remain as platform’s property.

  • Company names, logos, and the product names associated with the Platform and the Services are trademarks and/or intellectual property of platform or third parties, and no right or license is granted to use them. 

  • You agree that you will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Platform and the Services.

  • This platform shall not be liable to you for any losses whatsoever or howsoever caused (regardless of the form of action) arising directly or indirectly in connection with:

  1. any access, use and/or inability to use the Platform or the Services;

  2. any representation made available through the Platform and/or through the Services;

  3. any access to other websites other than this platform;

  4. any connection or server failure, error, omission, interruption, delay in transmission, computer virus or other malicious, destructive or corrupting code, agent program or macros; and

  5. any use of or access to any other website or webpage linked to the Platform, 

4.Payment and Fees

  • Users may be required to pay fees for certain services on the Platform.

  • Payment methods and fees will be clearly indicated on the Platform.

  • All payments are non-refundable unless otherwise stated.

  • This platform being intermediate between end user and service provider. Thus payment for service provided will be paid to this platform and platform will pay to service provider as said in agreement between service provider and platform.

  • Thus the end user required to pay fees. 

  • This platform shall charge any applicable taxes and other fees that may be due for a particular use of the service.

  • The charge paid are non refundable unless otherwise determined by this platform

  • Platform reserves its full disrection to determine whether to refund to the user equivalent amount paid if any issues happen after service.

  • This platform retains the right to suspend the processing of any transaction where it reasonably believes that the transaction may be fraudulent, illegal or involves any criminal activity or where you and/or the sender/recipient have breached any of the Terms in this Agreement. In such an event, you shall not hold this platform for liable for any withholding of, delay in, suspension, forfeiture or cancellation of, any payment to you.

  • You can choose to pay for the charges by the following method:

(a) Credit Card

  • Card payments are processed through third-party payment channels and the type of credit cards accepted by these payment channels may vary depending on the jurisdiction you are in. 

(b) Cash on Delivery (“COD”) 

  • MYKAUTIM provides COD services in selected services. User may pay cash directly to the service provider upon the completion of the requested service.

(c) Bank Transfer / TOYYIBPAY

  • Buyer may make payments through an Automated Teller Machine or internet bank transfer (“Bank Transfer”) to our designated MYKAUTIM Guarantee Account (as defined in Section 12). Buyer must provide MYKAUTIM with the transfer receipt or payment transaction reference for verification purposes through the ‘Upload Receipt’ function found in MYKAUTIM’s app as payment confirmation. If payment confirmation is not received by MYKAUTIM within three (3) days, Buyer’s order will be cancelled.

5.Disclaimer of Warranties

  • The Platform and its services are provided on an "as-is" and "as available" basis.

  • We do not warrant that the Platform will be error-free, uninterrupted, or free from viruses or other harmful components.

  • We disclaim all warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

  • All the information on the website is only general information. Users are advised to get particular or detailed information as required.

  • We make no representations or warranties on guarantee of any kind of service provided throughout this platform. Any dependence on such information is therefore strictly at your own risk.

  • Throughout this platform, you can access various service-providing websites and links which are not under the control of this platform. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

  • Please make sure to carefully read through these terms before accessing or using the platform. By using or accessing the platform, you hereby expressly affirm that:

  • You have read and understand these terms

  • You will comply with these terms

  • If you do not agree to any of these terms, please do not sign in to use this platform. 

  • We encourage you to review these Terms periodically to stay informed about our practices. 

  • Whenever we make changes to these Terms, they are effective when the revised Terms are posted unless we notify you otherwise. If you continue to use the Platform after the revised Terms have been posted, then you will be deemed to have accepted the changes to these Terms.

6.Limitation of Liability

  • In no event shall we be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of the Platform or its services.

  • Our liability, if any, shall not exceed the total amount paid by the user for the services in question.

  • Any risk of misunderstanding, error, damage, expense or losses resulting from the use of the Platform and/or Services is entirely at your own risk and we shall not be liable therefore.

  • platform shall be liable for non-performance, error, interruption or delay in the performance of its obligations under these Conditions (or any part thereof) or for any inaccuracy, unreliability or unsuitability of the Platform's and/or Services’ contents if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond MYKAUTIM's or service provider’s reasonable control.

  • In order to protect MYKAUTIM's users and our platform from possible attacks, we continuously monitor the activities on our websites and mobile applications. To keep the platform secure and guarantee you a safe ordering experience, we use various technical measures to ensure that suspicious behaviour patterns are detected at an early stage and prevented as early as possible. To achieve this goal, several software-based monitoring mechanisms run in parallel and prevent potential attackers from damaging our platform.

7.Data protection 

  • We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Paltform, as well as data relating to your use of the Paltform. 

  • You are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the platform. The Platform shall not be liable for any errors, omissions, or inaccuracies in the data provided by the user

  • You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data regardless of the cause of action or theory of liability, including but not limited to contract, tort, or negligence.

  • Platform shall process the Customer Data in accordance with applicable data protection laws and regulations.

  • The Platform shall process the user’s data only to the extent necessary to provide the services agreed upon between the Parties. The Platform shall implement appropriate technical and organizational measures to protect the security and confidentiality of the data.

8.Indemnification

  • Users agree to indemnify and hold MYKAUTIM harmless from any claims, losses, liabilities, damages, or expenses (including penalties/fees) arising out of or in connection with their use of the Platform or any breach of these Terms, including any claims alleging a breach of data protection laws.

9.Prohibition

  • The user may not access or use the Site for any purpose other than that for which platform make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us. Users are prohibited from:

  • Collecting data without permission.

  • Deceiving or attempting to obtain sensitive information.

  • Tampering with security features.

  • Harming the reputation of the site.

  • Abusing information obtained from the site.

  • Misusing support services.

  • Violating laws or regulations.

  • Unauthorized framing or linking.

  • Uploading harmful content.

  • Engaging in automated actions.

  • Removing copyright notices.

  • Impersonating others.

  • Using passive or active data collection mechanisms.

  • Disrupting the site or its services.

  • Harassing site employees or agents.

  • Circumventing access measures.

  • Copying or adapting site software.

  • Reverse engineering software.

  • Using automated systems without permission.

  • Employing buying agents.

  • Unauthorized use of Marketplace Offerings.

  • Using the site for competing or commercial purposes without permission.

10.Modifications

  • We reserve the right to change these Terms from time to time. If we make changes, we will notify you by revising the date at the top of the Terms and, in some cases, we will provide you with additional notice (such as adding a statement to our homepage or sending you an email notification).

11.Termination

  • We may, at our sole discretion, suspend or terminate a user's access to the Platform for any reason without prior notice.

  • Upon termination, all provisions of these Terms that by their nature should survive termination shall remain in full force and effect.

  • In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate or revoke any or all of your rights granted under these Terms  and Conditions. 

  • Upon any termination of these Terms of Use and Conditions, you shall immediately cease all access to and use of the Platform and/or Services and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Platform and/or Services in whole or in part. 

  • Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. 

  • Users may terminate their Account if they notify MYKAUTIM in writing (including via email at help@support.MYKAUTIM.com.my) of their desire to do so. Notwithstanding any such termination, Users remain responsible and liable for any incomplete transaction (whether commenced prior to or after such termination), service payment for the service, or the like, and Users must contact MYKAUTIM after he or she has promptly and effectively carried out and completed all incomplete transactions according to the Terms of Service. MYKAUTIM shall have no liability, and shall not be liable for any damages incurred due to the actions taken in accordance with this Section. Users waive any and all claims based on any such action taken by MYKAUTIM.

12.Cancellation & Refund

  • User is allowed to cancel/reschedule the requests anytime through MY KAUTIM platforms (Website/Mobile) or by coordination with our customer care representative.

  • User is not allowed to cancel/reschedule more than three job requests a day. User accounts may be suspended without notice for continuation of any such activities. 

  • User is allowed to cancel/reschedule the job request up to 60 minutes before the scheduled job time. User will be charged a cancellation fee or inconvenience fee as per MY KAUTIM policy.

  • User will be charged if he cancels/reschedules the job request on arrival of service provider at user premise.

  • Continuous cancellations/reschedule of job request or any malicious activities may attract suspension of service by MY KAUTIM and further termination of agreement with user.

  • User will not be charged for cancellation if the service provider is running late by more than 30 minutes from the scheduled time. Factors as traffic conditions, accessibility, and climate conditions are to be considered. 

  • MY KAUTIM reserves the right to cancel any job request at any point of time with due communication to user if it is due to any unforeseen circumstances or internal reasons and will not be liable to anyone for the same.

  • Refund policy is applicable only to wallet/online payment.

  • MYKAUTIM does not monitor the cancellation, rescheduling and refund process for offline payment

13.Severability

  • If any provision of these Terms and Condition shall be deemed unlawful, void, or for any reason unenforceable under the law of any jurisdiction, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions in such jurisdiction nor the validity and enforceability of the provision in question under the law of any other jurisdiction.

13.Governing Law

  • This platform disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability, and fitness for any purpose are excluded to the fullest extent permitted by law.

  • Except as otherwise set forth in these terms, these terms shall be exclusively governed by and construed in accordance with the laws of Malaysia.

  • Any dispute, controversy or claim arising out of or relating to these terms and, or the breach, termination or invalidity thereof shall be settled by courts of Malaysia.

14.Contact Information

  • you may contact us at if you have any questions or concerns about these Terms of Service or any issues raised in these Terms of Service or on the Site, please contact us at: help@support.MYKAUTIM.com.my

  • By using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and any future updates or modifications.

YOU GIVE YOUR IRREVOCABLE ACCEPTANCE OF AND CONSENT TO THE TERMS OF THIS AGREEMENT, INCLUDING THOSE ADDITIONAL TERMS AND CONDITIONS AND POLICIES REFERENCED HEREIN AND/OR LINKED HERETO BY USING MYKAUTIM SERVICES OR OPENING AN ACCOUNT. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE OUR SERVICES OR ACCESS THE SITE. IF YOU ARE UNDER THE AGE OF 18 OR THE LEGAL AGE FOR GIVING CONSENT HEREUNDER PURSUANT TO THE APPLICABLE LAWS IN YOUR COUNTRY (THE “LEGAL AGE”), YOU MUST GET PERMISSION FROM A PARENT OR LEGAL GUARDIAN TO OPEN AN ACCOUNT AND THAT PARENT OR LEGAL GUARDIAN MUST AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU DO NOT  UNDERSTAND THIS SECTION OR  UNCERTAIN WHETHER YOU HAVE REACHED THE LEGAL AGE, PLEASE GET HELP FROM YOUR PARENT OR LEGAL GURDIAN BEFORE CREATING AN ACCOUNT. IF YOU ARE THE PARENT OR LEGAL GUARDIAN OF A MINOR WHO IS CREATING AN ACCOUNT, YOU MUST ACCEPT THE TERMS OF THIS AGREEMENT ON THE MINOR'S BEHALF AND YOU WILL BE RESPONSIBLE FOR ALL USE OF THE ACCOUNT OR COMPANY SERVICES USING SUCH ACCOUNT, WHETHER SUCH ACCOUNT IS CURRENTLY OPEN OR CREATED LATER.